Return & Refund Policy

At UNUMZEKKA, your satisfaction is paramount. We want you to feel confident in your choice to define your edge with our products.

 

Our Guarantee

 

If you are not entirely satisfied with your UNUMZEKKA product, you may return it within 30 days of the original purchase date for a full refund or exchange. This 30-day money-back guarantee applies to first-time purchases of any product.

To initiate a return or exchange, please Contact Our Customer Service Team with your order number and the product(s) you wish to return.

 

Exclusions

 

Please note, the following items are excluded from our 30-day guarantee:

- Original shipping charges

- Sample Kits & Individual Samples

- Free Gifts, Promotional Items & Gift Cards

- Final Sale Items

UNUMZEKKA reserves the right to refuse any return request that does not meet our policy guidelines.

 

Missing or Damaged Items

 

Should an item be missing from your order or arrive damaged, please notify us within 7 days of the delivery date. We will promptly dispatch a replacement free of charge. Our team may request photographic evidence of damaged products to help us improve future experiences.

 

Returned to Sender / Refused Delivery

 

Packages returned to sender or refused upon delivery will incur a 15% restocking fee, in addition to return shipping costs.

 

Refund Processing

 

Upon approval, refunds will be credited to your original form of payment. You will receive a confirmation email once your refund has been initiated. Funds typically appear back in your account within 2-10 Business Days, depending on your financial institution. If your refund is not visible after 10 business days, please contact your bank or credit card company.

 

Further Assistance

 

For any additional questions regarding this policy or to request support, please do not hesitate to Contact Us.